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We Plan. You Pack.

We Plan. You Pack.

Terms & Conditions

  1. RESERVATION & CONFIRMATION POLICY

    • (a) What are reservation and confirmation procedures?

      You shall contact Travel Now via email for free-of-charge travel consultation. We will propose travel services according to all your travel needs and wants. All reservations have to be made directly with Travel Now via email.

      Upon reservation of any agreed travel services, we shall issue invoice and send to you by email. You are required to make payment within stipulated time by using any of our accepted payment channels stated in FAQ.
    • (b) Can I make amendments after reservation and confirmation?

      Amendments can be requested via any written form such as email. Amendments can be made in cost of original services and will be charged accordingly. As the price in our quotation is based on the mentioned paying pax travelling, any addition or reduction in the number of pax may change the price accordingly.

  2. PAYMENT AND CANCELLATION POLICY

    • (a) What is money currency used?

      All our prices are quoted as net price in US dollars.

    • (b) Do I need a deposit to confirm the booking?

      Yes, 30% of the total amount shall be paid to confirm your booking. We have NOT booked any room at any mentioned hotel in the travel itinerary or any other service. Once we receive confirmation and payment from you, your hotel rooms and travel services will be booked.

      The remaining 70% payment shall be made 30 days prior to arrival. If the time of booking is within 30 days prior to arrival, the total amount shall be paid.

    • (c) What are cancellation procedures and charges?

      All cancellation of confirmed booking must be received in any writing form such as email. The following cancellation rules shall apply. Cancellations are effective on the day when received by Travel Now.

      From 45-31 days prior to arrival : 30% of total price

      From 30 to 15 days prior to arrival: 50% of total price

      Within 15 days prior to arrival and no-show: 100% of total price

  3. REFUND POLICY

    • (a) Can I get refund if I decide not to join the trip?

      Before commencement of your travel, refund shall be paid according to our cancellation policy [Link to CANCELLATION]. Apart from cancellation fees, transaction and administrative charges shall apply.After commencement of your travel, no full or partial refund shall be paid for any unused or partially used services.

  4. GROUP POLICY

    • (a) What is your group policy?

      If the group size is at least 20 adult-paying pax, one tour leader shall be given free of charge.

  5. CHILD POLICY

    • (a)What is your child policy?

      The price for children aged between 2 and 12 years is 75% of the applicable adult price if they share in the same room with parents. The price for infants aged between 0 and 2 years is 10% of the applicable adult price if they share in the same room with parents.

  6. LIABILITY AND RESPONSIBILITY

    Travel Now Company Limited acts only as agents for our visitors with respect to travel services provided. All travel services are provided by independent service providers who are not under control of Travel Now.

    Travel Now shall not be held responsible for conditions caused by Force Majeure – if for any reasons beyond its control; without limitation, strikes, labour disputes, accidents, Government requisitions, restrictions or regulations on travel, act of war, civil disturbances, terrorist activity, act of God (i.e. fire, fold, cyclone, etc.), Travel Now cannot host the tour.

    Travel Now shall not be held responsible for changes imposed by rescheduling or cancellation of flights by an airline because it is beyond our control.

    Travel Now shall not be held responsible for travellers’ failure to comply with custom’s and local authorities’ rules and regulations.

    Travel Now shall not be held responsible for any theft or loss of the traveller’s personal belongings due to the negligence of the travellers.

    Travel Now reserve the right, in any circumstances, to modify your itinerary in the interest of our travellers. If we are obliged to cancel your holiday in any causes stated above, we will make our best endeavours to provide alternative travel arrangements of equivalent quality and price to the original itinerary.

    Travel Now reserve the right to modify or terminate travel services to travellers who undertake illegal activities and/or take unacceptable behaviours towards Travel Now’s employees, tour guides, drivers, third-party agents and/or partners. Unacceptable behaviours include but not limited to behaviour which is obscene, racially offensive or of a sexual nature.

    Travel Now reserve the right to modify terms and conditions at any time with/without prior notice.